Job: Multi-Line Claims Supervisor

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Jobing Description

Ashton Tiffany, LLC, is an independent risk management consulting firm located in Phoenix, Arizona. Though our practice is diverse, our primary mission is to help public and private entities lower their cost of risk, particularly through the use of alternative risk financing mechanisms.

Ashton Tiffany has approximately 100 employees and was named one of the 10 best places to work in Phoenix by the Phoenix Business Journal for the last four years running. Our core values are a fun and professional culture, operational excellence, financial stability, and an outstanding reputation

We are currently looking for an experienced Multi-Line Claims Supervisor. This position involves supervision of approximately 15 core workers‚ compensation, property and casualty claims adjusters. The person in this position will work closely with, and at the direction of, the claims manager in supervising claims staff, auditing adjuster outcomes and compliance, and assisting with a variety of projects and programs.

The position requires a minimum of 10 years‚ multi-lines claims experience and strong supervisory skills.


RESPONSIBILITIES INCLUDE:

* Assist the claims manager in ensuring that the Claims Department achieves optimum accuracy, efficiency, and productivity in claims administration and adjudication.

* Provide feedback to the claims manager on all claims staff performance—including compliance with best practices and regulatory and statutory requirements—for annual performance reviews.

* Manage vendors on a day-to-day basis, including determination of fees and monitoring of service quality.

* Conduct regular audits of adjuster claim administration outcomes; prepare audit and analytical reports related to claim adjuster statistics and outcomes.

* Review claim files for required documentation (releases, W-9s, etc.) and verify that invoices have been properly audited before claim payments are presented to the claims manager for issuance of checks.

* Provide backup, as-needed, in preparation of management reports and in reporting to clients on claim issues.

* Assist with implementation of new programs with external vendors, and in development of in-house programs geared toward enhanced savings and quality of services.

* Assist with software conversions and the implementation of new or enhanced technical configurations.

* Assist the claims manager with implementation and enforcement of departmental operational standards (benchmarks), procedures, and policies to achieve and increase target production goals; recommend initiatives and programs to optimize and improve the department‚s profitability; and advise the claims manager on possible performance enhancing technology and procedures.

* Assist with development, coordination, and implementation of strategic goals related to claims.

* Assist with training and development of staff.

* Settle high-exposure claims.

Skills / Requirements

Applicants should possess the following qualifications:

* Multi-lines claims experience (minimum 10 years desired), including general liability, auto liability, property, and Arizona workers‚ compensation

* Arizona adjuster‚s license

* Bachelor‚s degree or equivalent experience

* Proficiency in Microsoft Office, especially Excel

* Supervisory and problem-solving skills

* Knowledge of claims handling and related procedures, Arizona regulations, and claims litigation strategies; ability to advise outside legal counsel accordingly

* Ability to write correspondence and assist with development of procedures, policies, and supporting documentation

* Ability to establish and maintain constructive supervisory relationships with diverse group of employees

* Strong organization and coordination skills, and ability to handle multiple priorities